Your team
We have a stable long-term team, dedicated to doing the best for their clients with experience spanning across decades within the industry and with Austbrokers Life.
Leadership and Business Support
Advice team
Client Service team
Client Support team
April Ochada
Client Service Associate
Hannah Serdan
Client Service Associate
Deidre Canada
Client Service Associate
Chelsea Rojas
Client Service Associate
Client Service Manager
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Supporting our clients through their different life stages and going above and beyond client expectations in everything that we do.
About Angela
Angela has been with Austbrokers Life for over 5 years, since graduating with a Bachelor of Commerce majoring in Finance and Human Resources. She plays a pivotal role in managing our systems and processes and is a strategic thinker, always looking for improvements. Outside of work, Angela enjoys weightlifting, hiking and finding the next best food spot.
Adviser
Contact: 0410 557 289
What ‘Advising You Through Life’ means to me…
Being passionate about protecting clients if a medical crisis was to occur by providing insurance and the provision of financial advice tailored to their individual circumstances.
About Angela
Angela has been in the Financial Services industry for more than 20 years and holds a Diploma in Financial Planning. She is passionate about protecting the financial wellbeing of clients and providing exceptional customer service. Angela has provided holistic advice in the past but her true passion lies with insurance advice. Outside of work she loves spending a lot time with her immediate and extended family and friends. She loves AFL in the winter, supporting the Essendon Football Club and her summer sport is spending time at the beach and relaxing with wine and song.
Client Service Manager
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Protecting clients and their loved ones from financial hardship if the unexpected were to happen. No one knows what the future holds and I believe that securing our clients and their families financial future is one of the most important decisions a person will make.
About Anida
Anida has been in the industry since 2013 working as an adviser assistant. She joined Austbrokers Life in 2019 and is passionate about helping clients with their insurance needs. Anida has excellent communication skills, shows high attention to detail, and is proactive and responsive to client’s enquiries. “Whenever I have a problem, I sing. Then I realise my voice is worse than my problem.”
Client Service Manager
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Having the peace of mind that there will always be someone experienced in your corner to guide you through all life’s twists and turns.
About Ashlee
Ashlee has been with Austbrokers Life since 2019. She has a Bachelor of Psychology (Honours) and has a keen interest in mental health underwriting and advocacy. When not at work, Ashlee enjoys hiking and listening to classical music whilst making an absolute mess in the kitchen.
Adviser
Contact: 0422 055 777
What ‘Advising You Through Life’ means to me…
Ensuring that clients are protected for whatever life throws at them, whether that be in business or in their personal lives. Insurance isn’t something that anyone wants to make a claim on, but by having the right cover in place, it means that the right funds will be in the right hands at the right time.
About Brent
Brent has been working in the industry since 2009 and has specialised in personal insurance for most of that time. He has a Bachelor of Commerce and is currently completing his Advance Diploma of Financial Services. Since working as a risk specialist, Brent has had exposure to the full gamut of clients, and has supported them and our referral partners since joining the Austbrokers Life team in 2020. He has a wealth of knowledge about different benefits, options, and specific policy features. When Brent isn’t at work he is generally spending time with his family, fiancée, and dog Scottie. He was not a bad football (soccer) player back in the day but that was a long time ago, so even though he does still play on weekends, it is more for the banter and a laugh than anything else.
Client Service Associate
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Helping clients obtain quality insurance advice because with the right guidance and support, clients will feel secure that they have the right products that suit their needs.
About Brilliant
Brilliant has worked in the financial services industry for over 4 years. She holds a Bachelor of Science (Psychology) and prior to working with Austbrokers Life worked in the banking industry for almost 3 years as a team administrator. Outside of work, she volunteers her spare time by feeding stray cats and dogs. She loves playing volleyball (albeit being only 157cm tall), exploring mountainious regions and going to the beach (despite being a horrible swimmer).
Technical Support Specialist
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Working with clients from the preparation of their wealth and family support plan to ongoing management of the plan through all life stages. Being there to support in times of claim for clients, and their family or business, and being a voice to call upon through uncertain times.
About Christina
Chris has worked in financial services for many years, and has held roles in paraplanning, advising and compliance. Chris holds an Advanced Diploma of Financial Services, and a Diploma of Management. She supports our team in vital administrative areas that sustain the growth of our business, and allow us to continue to provide specialist risk insurance advice.
Adviser
Contact: 0408 632 062
What ‘Advising You Through Life’ means to me…
Providing tailored insurance advice to clients to suit their personal needs and circumtances. The importance of life insurance was highlighted to me personally in my late teens as the benefit paid by the insurer at the time had a significant impact on the wellbeing and financial security of the surviving family.
About Gray
Gray commenced his career as a risk specialist in the 1990’s. he holds a Diploma of Financial Services (Financial Planning) and was previously a board member of the ACT Branch of the Australian Life Writers Association. He was a company director of Capital Wealth for 10 years, providing risk and super advice before the business was sold to Austbrokers Life. He continues to pursue his lifelong love of snow skiing and was an instructor in the early days. He is a regular golfer at Royal Canberra Golf Club with average skills.
Adviser
Contact: 0419 828 399
What ‘Advising You Through Life’ means to me…
To be able to give clients the financial freedom to live their lives to the fullest extent, whatever stage of life they are in. As a wife and mother of four children, I understand the demands of life and how much and how quickly it changes.
About Gretchen
Gretchen has been providing financial planning advice since 2008 and joined Austbrokers Life in 2019 to specialise in risk insurance advice. She is currently completing a Graduate Diploma in Financial Planning, holds an Advanced Diploma of Financial Services and a Certificate III in Finance and Banking. She is an accredited SMSF adviser and a Mental Health First Aider. Outside of work, Gretchen wears (and juggles) many hats including ‘Uber Mum’ for her four children, is involved heavily in the local sporting community and is proud of her 7 State Water Ski Racing titles (it was a long time ago!).
Principal Adviser
Contact: 0417 566 289
What ‘Advising You Through Life’ means to me…
Helping business owners and individuals protect what matters most through genuine care, trusted advice, and the expertise to support them during life’s most challenging moments.
About John
Our principal adviser John combines personal insight with professional expertise to deliver clear, tailored insurance advice. Raised in regional Victoria and originally working in farming, he transitioned into financial services in 2009. His practical background, coupled with an Advanced Diploma of Financial Planning and specialist training in Business Insurance, gives him a grounded, strategic approach. He is currently finalising his Graduate Diploma in Financial Planning.
Over the years, John has advised clients across all sectors—from families and trades to professionals and businesses large and small. This diverse experience enables him to tailor solutions to a wide range of needs and life stages. Originally a holistic planner, John’s focus shifted to life insurance after seeing the real-world impact of illness and loss among friends and within his family. He leads with empathy, integrity, and a deep commitment to helping others safeguard their future.
Outside work, John is a family man who enjoys skiing, cycling, and weekends at the beach. He also stays connected to his roots by helping on the family farm when he can.
Client Service Associate
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Supporting and providing clients with the right advice to live a purpose-driven and financially-secured life.
About Jullie
Jullie has a Bachelor in Hotel and Restaurant Management, and worked in the hospitiality industry for seven years prior to joining Austbrokers Life. She is passionate about providing excellent customer service and ensuring clients obtain high quality insurance advice. In her spare time, Jullie loves reading books or going on road trips to the beach or the countryside. She also loves spending time with her partner and son dining out at restaurants and enjoying coffee dates.
Business Support Manager
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Providing the best advice and service to clients; considering their changing needs and personal circumstances, so that they have the right financial protection in place.
About Liz
Liz has over 20 years’ experience in administrative and senior executive support roles in insurance, super and financial services. As our Operations and HR Manager, Liz plays a pivotal role in driving the efficiency, culture, and people strategy of the business. Liz ensures our internal systems, processes, and resources are aligned to deliver seamless client service. Known for her approachable leadership style and strategic mindset, Liz builds strong relationships across the business, ensuring that our operations and people practices reflect our values and commitment to quality.
Liz’s focus outside work is her family with two primary school aged children. She is also a passionate cook, baker and home renovator.
Client Service Associate
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Looking after our client’s financial goals with the intention of impacting their lives through quality advice from our experts.
About Mae
Mae has a Bachelor of Science in Business Administration majoring in Marketing Management, and previously worked as a Customer Service Representative with a large US financial software company before joining Austbrokers Life. She enjoys the work/ life balance with the motto “Impossible is not a word, it is just a reason for someone not to try!” On some days, Mae is a frustrated singer and an online gamer of Mobile Legends. She enjoys living by one of the character’s lines “It’s a day wasted if you don’t cheer yourself up!”.
Client Service Manager
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Providing advice and support through the many aspects of life insurance.
About Megan
Megan has been working in the Austbrokers Life Support Team for the past 15 years and holds a Diploma in Financial Services. While she has seen many changes over the years the one thing that remains constant is her dedication in providing excellent customer service to clients. Outside of work she is a busy Mum of two who enjoys an active lifestyle.
Adviser
Contact: 0431 901 323
What ‘Advising You Through Life’ means to me…
Assisting professionals and business owners in protecting their families.
About Michael
Michael has worked for over a decade in the financial services industry and specialises in providing advice to high net worth individuals, senior executives and business owners. Michael is passionate about assisting client’s to protect their families and wealth through insurance. Michael was awarded Queensland Life Insurance Adviser of the year in 2021 and has a Bachelor of Commerce majoring in Finance and Property Development.
Adviser
Contact: 0427 266 840
What ‘Advising You Through Life’ means to me…
A commitment to understanding our clients individual needs and helping them achieve their financial goals, no matter what stage of life they’re at.
About Michael
Michael started working in Financial Services in 2008 and has extensive experience in both risk insurance and holistic financial advice. He joined Austbrokers Life in 2021 and is a specialist risk insurance adviser. Michael holds a Diploma of Financial Planning.
Adviser
Contact: 0409 368 144
What ‘Advising You Through Life’ means to me…
Showing a genuine concern for a person’s unique financial situation throughout the different stages and challenges of life and helping them to make the most of opportunities along the way.
About Pamela
Pam has been in the industry for around 15 years and holds an Advanced Diploma of Financial Services. Outside of work Pam enjoys stand up paddle boarding and spending time with family and friends.
National Claims Manager
Contact: 0419 732 772
What ‘Advising You Through Life’ means to me…
Making a difference through the tapestry of life and helping those most in need in the best way I can – getting claims paid as quickly and smoothly as possible.
About Paul
Paul was an adviser for 18 years before transitioning to the role of National Claims Manager with Austbrokers Life. He initially joined the industry as a way of assisting people and had a passion for claims, as this is where the “rubber hits the road”. Paul is another Kiwi and is a diehard All Blacks and Warriors fan. He enjoys fitness and is a Certified Personal Trainer. He weighs in at 80kg and is a ball of rippling muscle……yeah, right!
Client Service Manager
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Providing exceptional customer service to ensure that clients have peace of mind knowing that they are looked after by someone who cares.
About Rosemary
Rose joined Austbrokers Life in 2015 and has completed undergraduate and postgraduate studies whilst working in the support team. She is an integral part of our support team providing exceptional customer service and was a 2021 Client Service Award Finalist. She holds a Bachelor of Arts (Psychology), a Bachelor of Creative Arts (Theatre) and a Graduate Diploma of Health Promotion. She left to travel Europe and work in the UK for 2 years before rejoining us in 2019. Rose is also known for her unparalleled baking skills so we were eager for her to rejoin the team. Apart from providing us with an afternoon sugar hit, she enjoys playing football (soccer), dancing (ballet) and travelling.
Head of Advice & Strategic Partnerships
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Knowing that our clients, their families and business partners, are protected, as they walk, run and fly through life.
About Sian
Sian has been with Austbrokers Life since the business joined the Austbrokers Group in 2006. With prior experience at Zurich, OnePath, and TAL, she brings a wealth of industry knowledge and insight that rivals even the most experienced advisers.
As a senior leader in the business, Sian now leads our adviser team and continues to oversee advice processes, serving as a trusted point of contact for technical and compliance matters. She also manages our group insurance portfolio, key client relationships, and strategic partnerships with insurers, our licensee and referral partners—ensuring our clients receive expert, timely, and tailored advice.
Sian is known for her relationship-driven approach and her commitment to ensuring high-quality, compliant advice solutions that drive long-term success for our clients and partners.
Outside of work, Sian enjoys life by the beach with her family and is still a proud Kiwi with a love of cooking, art galleries, and discovering new places and experiences.
Adviser
Contact: 0402 623 022
What ‘Advising You Through Life’ means to me…
Providing quality advice that will put clients and their families in a better position, in a clear and concise manner that’s easy to understand.
About Todd
Todd has an Advanced Diploma of Financial Services and has been providing quality financial advice in the NSW Northern Rivers Region since 2008. He has built his reputation on being open and honest, and is often asked “how have you explained this so clearly?”. On the weekends Todd works on his farm with his wife and three growing boys. He is also very active in his local community including being Deputy Captain of his local NSW RFS Brigade.
Support
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Our commitment to helping clients along their life journey – providing top-notch services to support them in managing their personal risk, protecting their wealth and legacy, and achieving their life goals.
About Ann
Ann is a corporate finance specialist in the financial services industry, largely in life and general insurance. Ann has made a career pivot that aligns with her passion for the human side of advice and the future of financial advisory. She holds a Master of Business in Finance and is currently completing her Grad Dip in Financial Planning.
Client Service Manager
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Honouring our commitment to provide quality insurance advice to clients throughout life’s many curveballs, and ensuring they receive all insurance benefits they are entitled to.
About Jason
Jason is a passionate individual that prioritises the needs of his clients. He has years of experience in the general and life insurance industry and holds a Bachelor of Commerce majoring in Finance. In his spare time, he likes to catch up and banter with friends, workout at the gym, take his cat for walks, and reads life insurance PDSs for enjoyment.
Adviser – QLD
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
Helping you protect what matters most. It’s about having someone who can guide you through the complexities of policies, premiums, and coverage options—someone who understands not just the numbers, but the life behind them. This kind of advice goes beyond ticking boxes; it’s about ensuring peace of mind when unexpected challenges arise. Whether you’re planning for your family’s future, securing financial stability, or preparing for life’s uncertainties, my goal is to empower you to make informed decisions with confidence and clarity.
About Matt
Matthew has 25 years of experience in financial services, holding a Master of Financial Planning qualification. He has worked as a holistic financial planner and a technical and compliance specialist, however after losing his wife in 2019, his passion has been in educating people on the importance of an appropriate insurance plan.
Outside of work, Matthew has two adult children and enjoys pop culture, spending time with family and friends, traveling, supporting his football team, and building Lego models.
Adviser – NSW
Contact: 1300 225 433 (1300 AB LIFE)
What ‘Advising You Through Life’ means to me…
To me, “Advising You Through Life” means being there to help you protect what matters most, through every season of life. Life insurance is about planning for and being prepared for the unexpected. As a parent, I understand how quickly things can change, and how important it is to have the right cover in place. It’s about building trusted relationships and providing guidance that evolves with you and your family over time.
About Lauren
Lauren has over 20 years of experience in the financial services industry and holds a Graduate Diploma of Financial Services. She is dedicated to helping individuals and families safeguard what matters most with personalised life insurance solutions. She provides genuine care, clear advice, and long-term support, ensuring her clients feel confident and protected at every stage of life.
Outside of work, Lauren enjoys a full and lively family life with three teenage boys, as well as beach walks with her puppy, good coffee and concerts.
Talk to one of our experts today
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