By any measure, claims are the most important aspect of insurance and so this is where we maintain our biggest focus. We are here to make this process as simple and easy as possible so that you can focus on what matters most – yourself and your family.
Reflecting our focus on claims, we are one of only a handful of life advisory specialists in Australia with a dedicated claims service headed up by our full time claims manager – Paul Langdale.
Our size within the market means we have built and continue to develop long term stable relationships with insurers which we utilise to ensure the best results for our clients.
The below points are drawn from claims experience of Austbrokers Life from 1 July 2021 to 30 June 2022.
shortest time between
policy inception
and claim
Shortest time between claim notification
and payment
Number of clients
helped in FY22
Claims managed
in FY22
Click the numbers on the body part diagram below to find out more about each leading cause of claim.
$5,805,463 Sum of claim payments in the previous financial year
30 Male clients assisted
$4,368,822 Sum of claim payments in the previous financial year
12 Female clients assisted
$4,415,429 Sum of claim payments in the previous financial year
8 Male clients assisted
$131,754 Sum of claim payments in the previous financial year
3 Female clients assisted
$4,305,020 Sum of claim payments in the previous financial year
10 Female clients assisted
$4,014,031 Sum of claim payments in the previous financial year
10 Male clients assisted
$13,699 Sum of claim payments in the previous financial year
2 Female clients assisted
$2,927,273 Sum of claim payments in the previous financial year
9 Male clients assisted
$195,205 Sum of claim payments in the previous financial year
3 Female Clients assisted
$2,774,946 Sum of claim payments in the previous financial year
10 Male clients assisted
$321,678 Sum of claim payments in the previous financial year
12 Male clients assisted
$957,939 Sum of claim payments in the previous financial year
4 Female clients assisted
Supporting you in completing your claim forms
Liaising directly with the Insurer to save you time and stress
A detailed assessment of all parts of your claim and supporting documentation to ensure the claims process is smooth and efficient.
Management/oversight of the entire claims process
Expert support and assistance if you have any questions
“From our initial conversation with Rosemary (Miller) outlining the immediate situation and wanting to get a grasp on the insurance policies to her immediately sending through required information with a level of caring and empathy she was wonderful.
Paul (Langdale) has been incredible with nothing being to much trouble. Paul has made himself available at any day or time we have phoned and answered any questions we have had. All emails to Paul have been replied too immediately and questions answered thoroughly. As somebody who has a business and has been through various insurance processes in the past, this has by far been the smoothest stress free process we have ever been through.
Given that this insurance is of a personal nature which consequently has been quiet stressful from the start we are extremely grateful to Paul for taking something that we had anticipated being difficult and lengthy to instead being amazingly smooth and straightforward.
We are very grateful to Paul and other staff at ABFS for their assistance.”
“In the past few years my income protection insurers have been quite erratic in payment dates, which has caused me such stress. I have always felt embarrassed to follow them up but I have bills and mortgages to pay. I finally spoke to my Insurance Broker, who put me onto Paul. When I spoke to Paul I felt I was in safe hands – he was so sympathetic and listened to my situation and just took it all over for me. He contacted the insurers and has facilitated regular payment dates so that I am not put under any stress in relation to this. He has been proactive, calming me along the way, and continues to contact to check everything is going well. He also advised me of a possible entitlement to a permanent impairment claim which I had no idea about. He will help me with this when things settle for me.
Its an amazing service and he is an amazing man who is proactive and has compassion. He tells me to call any time because he knows I can get anxious.
Thank you for providing this service and thank you Paul for everything.”
